Policies & Procedures

Our Code of Practice

When providing a care service, sensitivity, quality, reliability and value for money are paramount.

We provide a needs-led service based on a professional and compassionate response to the individual’s needs, maintaining dignity, respect and confidentiality.

Quality assurance is the cornerstone of our service to you, our client.

Our carers are appointed for their professional attributes, reliability, dedication, honesty, and sensitivity. They undergo a comprehensive interview and they are screened for these qualities. Their references are checked by phone and confirmed in writing. All our carers are given induction and instruction on all aspects of care and related procedures. Our carers are monitored and supervised, and receive refresher courses and training on an on-going basis.

We practice Equal Opportunities in all aspects of our business.

Your ‘care needs’ are carefully assessed by the Care Manager. Family, friends or advocates are welcome to attend with your full permission.

We monitor and review your care needs on an on-going basis in order to provide a service that matches your needs.

We will provide you with a service to be proud of.

Client Complaint Procedure

• If there is cause for a complaint made either by a client, family or friend to the Care Manager or other member of the staff, the complaint will be investigated and the necessary action taken to rectify the situation to the client’s satisfaction.
• All verbal complaints will receive a response within seven (7) working days.
• All written complaints will receive a response within fourteen (14) working days.
• If the above is not put into action to the client’s satisfaction, the client may seek counsel from the local Social Services Department or the Commission for Social Care Inspection.

Finally, we would stress our philosophy, which is to assist in caring for all our clients at all times, to allay the need for complaint and to use our best endeavors to meet individual needs and requirements.

Equal Opportunities Policy

Supreme Care Services Managers will strive to ensure that its staff and carers practice no form of discrimination. The company also expects our clients to be non-discriminatory in their dealings with our staff and carers.

1. Both client and staff are entitled to Equal Opportunities irrespective of age, class, colour, creed, disability, gender, sexuality or any similar factor.
2. Supreme Care Services staff will be provided with equal opportunities during their time of employment with the company, excepting the following;
   • If they are considered inexperienced to undertake certain jobs.
   • If clients express a preference to be cared for by carers of their own gender.
3. Supreme Care Services operates a system of appeal. Representation is available to any person who believes that their rights to equal opportunities have been violated.
4. Supreme Care Services will take appropriate steps to make sure organizations and individuals do not discriminate against its staff or clients.